Cancellation Policy

Order Cancellation Before Dispatch

Orders may be cancelled only before they are processed and dispatched from our warehouse.

If your order has not yet been shipped, cancellation requests may be accepted subject to order verification.

Orders Already Dispatched

Once an order has been packed, shipped, or handed over to the courier partner, cancellation requests will not be accepted.

Cash on Delivery (COD) Orders

For COD orders requiring advance confirmation payment:

• Cancellation before dispatch may be accepted
• Any COD confirmation / order booking fee may be non-refundable once order processing has begun

Customized / Special Orders

Customized products, special sourcing products, limited-stock items, pre-order products, or special-request purchases cannot be cancelled once confirmed.

Cancellation Due to Suspicious Orders

Little Stepz reserves the right to cancel any order without prior notice in cases such as:

• Pricing errors
• Product stock unavailability
• Fraud detection
• Suspicious activity
• Unverifiable customer information
• High-risk delivery locations
• Payment verification issues

Refund for Approved Cancellation

If cancellation is approved before dispatch:

• Prepaid orders will be refunded to the original payment method
• Refund timelines depend on banking/payment provider processing

Customer Support Cancellation Request

To request cancellation, customers must contact support immediately with:

• Order Number
• Registered Phone Number
• Order Details

Little Stepz cannot guarantee cancellation once order processing begins.