Shipping Policy

At Little Stepz, we aim to deliver your orders safely, quickly, and efficiently across eligible serviceable locations.

Order Processing Time

  • Orders are typically processed within 1–3 business days after successful order confirmation
  • COD orders may require manual verification before dispatch
  • Orders placed on weekends, public holidays, or during peak sale periods may require additional processing time

Shipping Time

Estimated delivery timelines may vary depending on location:

  • Metro Cities: Approximately 2–5 business days
  • Other Cities / Towns: Approximately 3–7 business days
  • Remote / Special Service Areas: Delivery timelines may vary depending on courier availability

Delivery timelines are estimates and may vary due to courier operations.

Shipping Charges

Shipping charges may vary depending on:

  • Product size / weight
  • Delivery location
  • Courier zone
  • Promotional offers
  • Special product categories

Applicable shipping charges will be shown during checkout where applicable.

Cash on Delivery (COD) Shipping

For selected COD orders:

  • Partial advance confirmation fee may be required
  • COD availability depends on serviceable locations
  • Little Stepz reserves the right to disable COD for certain locations, products, or customers

Delivery Delays

Delivery may be delayed due to:

  • Weather conditions
  • Courier disruptions
  • Public holidays
  • Regional restrictions
  • Operational delays
  • Natural events beyond control
  • High seasonal order volume

Such delays are outside Little Stepz's direct control.

Failed Delivery Attempts

If delivery fails due to:

  • Customer unavailable
  • Incorrect address
  • Incorrect phone number
  • Refused delivery
  • Failure to respond to courier attempts

Additional re-shipping charges may apply.

Tracking Information

Once dispatched, tracking details may be shared via email, SMS, WhatsApp, or customer support communication where applicable.

Shipping Restrictions

Certain products may not be deliverable to all locations due to courier limitations, product restrictions, battery shipping limitations, or logistics constraints.

Damaged Delivery

If the package appears visibly damaged upon delivery:

  • Customers are strongly advised to record package opening
  • Mandatory unboxing policy applies for claims
  • Any issue must be reported within 48 hours

International Shipping

Currently, Little Stepz may or may not offer international shipping depending on operational availability. Customers may contact support for specific requests.

Right to Modify Shipping Policy

Little Stepz reserves the right to update shipping timelines, courier partners, shipping charges, or delivery policies without prior notice.