Unboxing Policy

Effective Date: July 10, 2026

At Little Stepz, every order is carefully inspected, quality checked, securely packed, and photographed before dispatch. We are committed to delivering authentic products in perfect condition.

To ensure a fair and transparent resolution process for both our customers and our team, a complete unboxing video is mandatory for any claim related to damage, missing items, incorrect products, or tampered packages.

Why Do We Require an Unboxing Video?

Our products travel through multiple logistics partners before reaching you. While we pack every shipment with great care, transit-related issues can occasionally occur.

A proper unboxing video allows us to:

  • Verify transit damage
  • Confirm missing accessories or items
  • Identify incorrect products
  • Process replacements much faster
  • Protect genuine customers from unnecessary delays
  • Support claims with courier partners

How to Record the Unboxing Video

  1. Start Before Opening — Begin recording before opening the parcel. The sealed package must be clearly visible.
  2. Show All Sides — Slowly show all sides of the package, including:
    • Shipping label
    • Courier label
    • Security tape
    • Outer condition of the parcel
  3. Record Continuously — The video must be:
    • One continuous recording
    • Unedited
    • Without pauses
    • Without cuts
    • Without fast-forwarding
  4. Open the Package on Camera — Open the parcel while recording. Ensure the camera clearly captures:
    • Internal packaging
    • Bubble wrap
    • Protective materials
    • Product removal
  5. Show Everything Inside — Display all received contents, including:
    • Product
    • Accessories
    • Manuals
    • Charging cables (if applicable)
    • Spare parts
    • Packaging materials
  6. Show Any Issue Clearly — If you notice:
    • Damage
    • Missing items
    • Wrong product
    • Broken parts
    • Manufacturing defects visible on arrival
    please show the issue clearly in the same video.

Claims Requiring an Unboxing Video

  • Damaged products
  • Broken products
  • Missing items
  • Missing accessories
  • Incorrect product received
  • Incorrect variant or colour received
  • Empty package claims
  • Tampered package claims

Claims That May Be Rejected

  • No unboxing video is provided
  • The video starts after the package has already been opened
  • The video has been edited, paused, or cut
  • The shipping label is not visible
  • The issue is not shown clearly
  • The claim is raised after the allowed reporting period

Reporting Timeline

Please report any delivery-related issue within 24 hours of delivery. Include:

  • Order Number
  • Clear description of the issue
  • Unboxing video
  • Photos of the product (if applicable)

Claims submitted after the reporting period may not be eligible for replacement or resolution.

Important Notes

  • Please do not discard the original packaging until your issue has been resolved.
  • Do not attempt to repair, modify, or use a damaged product before contacting us.
  • All claims are subject to verification by the Little Stepz Quality Team.
  • Replacement, refund, or store credit (where applicable) will be processed only after successful verification.

Our Commitment

At Little Stepz, customer satisfaction is our priority. Every product we sell is sourced from trusted suppliers and undergoes quality inspection before dispatch. Our unboxing policy helps ensure a fair, transparent, and efficient resolution process whenever an issue arises.

Thank you for helping us maintain a safe and trustworthy shopping experience for every collector and enthusiast.