Question 1

Do you offer Cash on Delivery (COD)?

Accepted Answer

Yes — on eligible products and pincodes, up to a maximum order value. Choose Cash on Delivery at checkout and pay the delivery agent when your order arrives. You can also pay online in full by UPI, card, net banking or wallet, or pay a deposit now and the rest on delivery.

Question 2

How long does shipping take?

Accepted Answer

Little Stepz orders are usually delivered within 2–7 business days across India, depending on the delivery location.

Question 3

Can I cancel my order?

Accepted Answer

Little Stepz accepts order cancellations before dispatch. Once an order has shipped, cancellation may no longer be possible.

Question 4

Do you accept returns?

Accepted Answer

Little Stepz accepts returns only for eligible damaged, defective or incorrect products, as set out in the returns policy. Change-of-mind returns are not accepted.

Question 5

Is an unboxing video mandatory?

Accepted Answer

Yes. Little Stepz requires a full, uninterrupted unboxing video for any damage, missing-item or return claim. Claims without unboxing proof cannot be processed.

Question 6

Do you provide warranty?

Accepted Answer

Eligible electronics sold by Little Stepz carry a limited warranty against manufacturing defects. Warranty terms vary by product and are listed on the product page.

Question 7

What payment methods do you accept?

Accepted Answer

Little Stepz accepts UPI, debit and credit cards, net banking and wallets, processed securely through Razorpay. All orders are prepaid.

Question 8

Do you offer international shipping?

Accepted Answer

Little Stepz ships across India. International shipping depends on operational availability — contact support to check for your country.

Question 9

What if my product arrives damaged?

Accepted Answer

Contact Little Stepz support within 48 hours of delivery with the mandatory unboxing video. Damage claims are assessed against that footage.

Question 10

Can I return a product if I change my mind?

Accepted Answer

No. Little Stepz does not accept change-of-mind returns. Returns are limited to damaged, defective or incorrect items.

Question 11

What if I entered the wrong address?

Accepted Answer

Contact Little Stepz support immediately, before dispatch, to correct a delivery address. Re-shipping charges may apply if a delivery fails because of an incorrect address.

Frequently Asked Questions